As part of our ongoing efforts to improve our customer service and support, we will be using the Descartes Group support platform from September 29th, 2020.

We ask you, therefore, to use only the e-mail "This email address is being protected from spambots. You need JavaScript enabled to view it." from September 29th for all technical issues (questions about EDI operation, test messages, error handling, questions about MIOS or SyncWORKS etc.).

The only exception are explicit support requests regarding our GS1 GDSN® certified data pool solution "GloLIB". The following e-mail address is available for this service: This email address is being protected from spambots. You need JavaScript enabled to view it.

From 29 September 2020, our support portal will also be available for you. This will enable you to create, update and manage all your technical requests regarding our services and products via a user-friendly web portal.

To access the portal, please use the following URL: https://servicedesk.descartes.com